VIP Day Terms of Service

By purchasing a VIP Intensive, you (“Client”) agree to retain Lucy Reyes (“Service Provider”) to proceed with services for a VIP intensive, and agree to the terms and conditions as set forth in this Agreement.

Intensive Deliverables

During this intensive, Service Provider agrees to devote up to 7 hours on assignments to be determined by Client, as well as 45-minutes for a pre-intensive strategy call and 14 days of post-intensive email and messaging support. Work priority and scheduling will be at the discretion of Client. Work will normally occur between the hours of 9a – 4p CT on weekdays.

During the 14 days of post-intensive support, the Client will be able to email or message Service Provider with any questions or concerns about the work that was performed during the intensive, and will receive a reply via email, message or video tutorials.  This support does not cover additional work that exceeds what was done during the intensive.  If the Client has additional work that needs to be performed, Client will have the option to book another day or a half-day intensive.

Payment

Payment for these services will be to Service Provider at the rate of $1,000 and will be due at the time of booking this appointment. Client may choose to alternatively pay a 50% deposit, and pay the balance within 24 hours of the appointment date. Client understands that Service Provider may not begin the intensive until Client has made payment in full.

Intellectual Property

Payment for these services will be to Service Provider at the current rate and will be due at the time of booking this appointment. Client may choose to alternatively pay a 50% deposit, and pay the balance within 24 hours of the appointment date. Client understands that Service Provider may not begin the intensive until Client has made payment in full.

Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the intensive and made on behalf of the Service Provider may be used in connection with publicizing and promoting the Service Provider. Client authorizes the Service Provider to use their name, brief biographical information, and the written or recorded statements.

Client agrees that all content provided via the services including but not limited to Trello boards, products, courses, text, posts, logos, marks, graphics, files, materials, services, products, videos, audio, applications, computer code, designs, downloads and all other information here (collectively, the “Content”) is owned by us and is protected by copyright, trademark and other intellectual property and unfair competition laws with the exception of any content from others that we are lawfully permitted to use.  You are granted a limited revocable license to print or download Content from our digital products for your own personal, non-commercial, non-transferrable, informational and educational use only, while ensuring it’s not in violation of any copyright, trademark, and intellectual property or proprietary rights. Copying or storing our content for other than personal use is expressly prohibited without our prior written consent.

Client acknowledges and agrees to not share, modify, sell, edit, copy, reproduce, create derivative works of, reverse engineer, enhance or in any exploit Content. Client cannot sell or redistribute any of Content without our express written consent.  Client agrees to abide by the copyright, trademark laws and intellectual property rights and shall be solely responsible for any violations of these terms and conditions.

Force Majeure

Service Provider shall not be liable or responsible to Client, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Service Provider including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

Cancellation / Refund Policy

This purchase is non-refundable, but may be transferred to another date or service with 7-days prior written notice. The Client’s deposit is valid for 90 days, and must be used within that time frame. The Client may reschedule the intensive up to 3 times within the 90-day period. In the event the intensive fails to occur within 90 days, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited, and the intensive will be terminated.  

If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Provider’s discretion, be applied to a new booking at the current intensive rate, which may or may not be higher than the original booking rate.